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Frequently asked questions

Below are some of the most common questions we get asked here at Boiler Plan
If you can’t find the answer you’re looking for, feel free to get in touch or call us on 0800 61 22 302

General

1. We provide a flexible service that is designed around you. You can choose to complete a self-survey with our Instant Online Quote tool or you can talk to a human and contact us to arrange for one of our expert surveyors to come to your home and complete a no-obligation home survey. At the home survey, our surveyors will recommend the right boiler for you, your home & budget and provide you with a free quotation. Our quotes are fixed, and we’ll never try to add any unnecessary extras – we want to give the best possible price (and service too).

2. Decide if you want to spread the cost of your new boiler and installation with one of our payment plans. If you do, we’ll take you through a finance application (with one of our lenders), this takes around 10 minutes and we can give you a decision on finance in minutes (all applications are subject to a credit check).

If you are choosing a combi boiler that is applicable for an online survey then you can purchase the combi boiler of your choosing, complete a finance application and pick your preferred install date and time online – all in the comfort of your own home.

3. Now’s the time to book your installation. We’ll confirm your install date and time (whenever this is convenient for you) and we’ll always offer you the quickest slot available - for emergency cases, we can install your boiler within 48 hours.

4. Your boiler will be installed by a local Gas Safe Registered engineer, who’ll do a quality and tidy job. They’ll even show you how to operate your boiler and answer any questions you might have.

5. Our customer services team will call you after the installation of the new boiler to check you are happy with everything.

If your existing boiler is an old system it is likely to be inefficient, for example, a 10-15 years old non-condensing boiler might be G-Rated and therefore only 70% (at best) efficient.

So, by converting to a new condensing A-Rated combi boiler, you will have an A+ Rated boiler with around 94% efficient, will use less energy and therefore reduce your gas bills. According to the Energy Savings Trust, this could be as much as £340 per year.

Yes. All Boiler Plan installers are local professionals who are extremely experienced central heating engineers who are Gas Safe Registered.

Yes, you are free to change your mind and are entitled to a 14-day cooling-off period after payment or finance application commenced, as long as we haven’t installed the boiler.

Survey

Choosing the right boiler and installing a replacement boiler isn’t as straightforward as you might think. We need to make sure your boiler is in a safe position that meets all regulations, check all gas pipes and water pressure into the property to ensure you have maximum output from your boiler. We’ll also assess what else is needed for the job to avoid any unexpected delays when we arrive to do the install.


Online surveys are great for a straightforward quote; however, they can’t cover all eventualities – we offer the personal touch and that’s where our local Gas Safe Registered engineers come in, they can provide experienced advice on which boiler would be right for you, your home and budget. Plus, they’ll answer every and any question you may have so it’s worth booking a home survey.

An online survey is only available on a combi to combi swap. If you currently have a combi boiler and would like to replace it with a new combi in the exact same position, then good news you can complete your survey online.


For an online survey, all we need from you are some pictures of your current boiler, pipework and central heating and you’re good to go.

After you’ve completed your online survey you are awarded the ultimate convenience and can choose which combi boiler is perfect for you, complete a finance application online and can choose your preferred installation date and time – all from the comfort of your own home.

Finance

No, you can choose to pay for the boiler installation upfront.

The price of your boiler and installation is the same whether you choose to take out finance or not. We provide the option of interest-free and financed repayment plans to make the cost of the installation more affordable with low monthly repayments should you choose this.

You can call us to discuss the payment plans we offer and if you're ready to continue we can take you through an application over the phone, or you can discuss this with your surveyor during your home or video survey. For online finance applications, you will be directed to one of our lender's online application portals to complete this, before returning to Boiler Plan to complete the process. Plus, if you are replacing your combi boiler with a new combi boiler (in the same place) you can complete your purchase and choose your payment method at the final payment stage.

Your finance application is subject to status and affordability. Boiler Plan is a credit broker and is Authorised and Regulated by the Financial Conduct Authority FRN 692584. Credit is provided by a panel of lenders with whom we have a commercial relationship (so we cannot provide independent advice).

Applying for online finance couldn't be easier or more convenient. When you buy online from Boiler Plan we give you the choice of applying for finance by choosing your perfect boiler, selecting the finance option, and completing an online application form. Just follow the simple instructions, entering your personal details as required and we'll do the rest.

The whole process only takes a few minutes and is simple and secure. Once your finance application is approved, you will then be advised on how to sign the finance agreement and you'll also receive an email confirming these details.

Please read the agreement carefully checking that all the details are correct, then either electronically sign the agreement or print and sign the agreement in both boxes. Post the signed agreement to the address shown on the covering letter of the agreement.

Following receipt of your finance agreement and a few additional checks, your goods will be dispatched.

To apply for online finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more.

Unfortunately, we are unable to offer online finance to residents of Eire. Homemakers aren't excluded from applying under their own names; however, the employment details of your spouse/partner will be required in order to process your application.

Yes, we provide finance on behalf of a panel of lenders who will require a credit check before agreeing to provide the finance loan. We can do this for you face to face or over the phone and give you a decision in minutes.

Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies.

This information allows consistent decisions to be provided, ensuring all applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion or disability.

Some of the information is public information, for example, electoral roll, County Court Judgements and bankruptcies. Other lenders may also file information about accounts you hold with them, for instance, this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.

You should send a cheque for £2.00 made payable to the relevant credit reference agency, together with details of all addresses at which you have lived over the last 6 years:

  • Experian Limited, Customer Support Centre, PO Box 9000, Nottingham, NG80 7WF
  • Equifax Ltd., Customer Service Centre, PO Box 10036, Leicester, LE3 4FS
  • TransUnion International UK Limited, Consumer Services, PO Box 491, Leeds, LS3 1WZ

The above-listed agencies will provide details of information relating to these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.

Within minutes of your application being approved, you will be presented with the options to either e-sign or print and return your finance agreement.

Once you have agreed to the terms of the finance agreement Boiler Plan will be notified and you need do nothing more.

If you choose to print and return your agreement you should print the agreement, read it carefully and then sign the document following the instructions on the covering letter. This signed document should then be posted to the address shown on the covering letter of the finance agreement.

Note that products will not be allocated to your order until your completed and signed agreement is returned and received by one of our panel of lenders. We can then continue the process of installing your boiler soon after your agreement has been returned and received.

In addition to credit scoring, our panel of lenders also take into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though our panel of lenders are unable to provide you with a main reason for the decline of your application, it is usually based on one, or a combination of the following:

  • Your credit score (please note that every finance company will score you differently)
  • Adverse credit reference agency information
  • You are considered to be overcommitted
  • You are aged under 18
  • Your existing account performance with other lenders

Yes. We acknowledge that circumstances change and just because a previous application has been refused, it does not mean that a further request will automatically be turned down. We do suggest, however, that you leave at least 6 months between applications.

No, many of the financed repayment plans we offer, including interest-free finance, do not require a deposit. However, should you choose to make a deposit this will reduce the amount of monthly repayment.

Your monthly repayments will begin one month after your boiler has been installed.

Yes, you can pay off the cost of your boiler installation early and as the finance is calculated daily, there are no early repayment fees.

Yes, all of the APR’s we quote are fixed for the full duration of your plan, so you don’t need to worry about the cost inflating – it won’t.

No. There are no arrangement fees or hidden extras.

In order to safeguard against fraudulent applications, we regret that we're able only to install the boiler to the home address of the applicant.

Install

Yes, your quotation will include: your chosen boiler type, flue, smart controls (if requested), magnetic filter and installation including all fixtures, fittings and safety checks, plus a chemical system flush – there will be no hidden extras. Remember, all of our boiler installation engineers are all Gas Safe Registered.

Yes, we only install boilers which are A+ Rated, this means they operate at a minimum of 94% efficiency levels, which can be even higher if the boiler is fitted with a thermostat.

The efficiency is stated on the boiler ErP (Energy-related Product) label, these are the coloured labels you’ll also have seen on household white goods such as washing machines.

We always strive to offer customers the soonest available install date, and for emergency cases, we can install within 48 hours of purchase.

Yes, we will remove your old boiler and any associated pipework and cylinders - disposing of the waste professionally and responsibly.

Any items that can be recycled will be. Our Boiler Plan installation team all have a Waste Carrier Licence.

Of course, our installers are a friendly and polite bunch who take pride in the quality job and service they deliver to our customers. They always tidy up after themselves, and if you’ve been kind enough to offer them a cuppa, they’ll even clean the cups too.

Yes, we can provide a range of wireless thermostats with your boiler. We can provide an install a SMART Honeywell Lyric T6R or Nest learning thermostat which allows you to control your heating remotely from your mobile or tablet. We can do this at the time of installation and your surveyor can advise you of the options and costs.

A chemical flush is a deep clean of your radiators and central heating system, using chemicals to flush out the sludge (rust and small metal debris) that may have settled inside your radiators, pipes and boiler over time. By doing this, we know we are fitting your new boiler to a clean system and by also fitting a magnetic filter we know you’re new central heating system will work efficiently and effectively.

We install a magnetic filter to your boiler system (after we’ve done the chemical flush) to keep the water that flows through your system clean, prolonging the life of your boiler.

The filter contains a powerful magnet which catches all the small metal particles in your system (often called sludge) and stops it entering your boiler system and radiators, improving the output of your central heating system.

After installation we will complete several tasks that you don’t have to worry about. Firstly, we’ll register your boiler with Gas Safe as this is a legal requirement for anyone carrying out gas work in the UK. Secondly, we’ll register your boiler for the manufacturer backed warranty – this should always be left to us as we’re a preferred installer to many manufacturers and are offered a higher amount of years for the warranty.

As your warranty will likely require an annual boiler service, we will also remind you when that service is due – all free of charge. You can get your boiler serviced by us or go elsewhere as long as you keep your boiler in a healthy condition.

Warranty

Yes, all boilers installed by Boiler Plan come with a free manufacturer backed warranty on all parts, labour and call-outs, up to 10 years. We’ll also register your boiler with the manufacturer, and should you need to call upon your warranty, you just need to call Boiler Plan and we’ll sort out the rest for you.

Your free, manufacturer-backed warranty covers you all call-outs, parts and labour should something go wrong Unlike other companies, our warranty covers everything for the whole duration of the period up to 10 years, we do not charge for any extra warranty types or durations. Plus, our customer aftercare means that if something happens, you call us and we manage the whole process of getting your boiler running again, so you have complete peace of mind.

No, as part of the installation service we will fully register your warranty with the boiler manufacturer.

By having your boiler serviced annually by a Gas Safe Registered engineer. Failure to do so will invalidate your warranty.

Annual Service

No, you are free to have your boiler serviced by any Gas Safe Registered engineer. If you choose Boiler Plan to complete your service a small fee of £60 will be payable and you can continue to benefit from a healthy, happy boiler.

One of Boiler Plan’s Gas Safe Engineers can complete your annual service for a small fee of £60. The service includes a full health check of your boiler to make sure it is working efficiently and safely.

The service is also required, every year, to keep your warranty valid. You are free to have your service completed by any Gas Safe Engineer, however, if you choose Boiler Plan you will continue to benefit from our free aftercare and should you have any problems you just make one call to us and we’ll take care of the rest.

We absolutely can. If you’ve had a boiler installed by us or anyone else, we offer an annual service to anyone who needs one. All for the small fee of just £60.

Repairs

Here at Boiler Plan, we can repair your boiler for a low price of £60 per hour. If we can fix your boiler within the hour, that’s all we’ll charge. If it’s going to take more than an hour, we offer a reduced rate of £48 per hour plus if you need any new parts, you’ll only be charged the RRP on top of the hourly rate.

Call Boiler Plan on 0800 61 22 302 and we’ll liaise with the boiler manufacturer and arrange for their boiler repairs engineer to come out to you as soon as possible, usually within 48 hours. Once you are up and running again we’ll call you to make sure every is ok and you are happy with the performance of your boiler.

Cover Plans

You can check online here. You will receive a confirmation email which shows everything that is covered by your package.

If you have any additional questions, you can also call our customer service team on 0800 61 22 302.

If at any point you wish to change the contact details or they have changed, then please contact our customer service team on 0800 61 22 302.

Our two payment options are either an annual or monthly direct debit. The annual direct debit option is the cheaper of the two options. If you would like to change your direct debit, please contact our customer service team on 0800 61 22 302.

If your direct debit has failed and you have received communication via letter, email or text. Please don’t worry. We’ll get this sorted for you without delay. Just contact our customer service team on 0800 61 22 302 and we’ll help to resolve your problem.

It’s essential that we have your new details like your address so we can make sure your cover plan fits with your new home. Give our customer service team a call on 0800 61 22 302 and let them know of the house move. We'll then change your details and move your plan.

We tend to operate on a 1 cover plan for 1 household basis. Therefore, if your plan is for someone who lives in the same property then this is an easy change for us as we’ll just need to update the contact and payment details. Feel free to contact our customer service team on 0800 61 22 302.

Your policy will auto-renew so you do not have to worry about your cover lapsing and being exposed to high repair costs. We will contact you before your cover is due to expire to organise your next annual boiler service.

We understand that sometimes things can go wrong. We will always aim to do our best, however if you have any complaints about any part of our service or our products, please contact us hello@boilerplanuk.com or give us a call on 0800 61 22 302. We would appreciate it if you could explain to us what has happened, and we’ll investigate and try to resolve your complaint as soon as possible.

If you’re in the 14 day initial period after booking your plan and payment hasn’t come out, then we can cancel your plan immediately. If you’re outside this 14 day window, then we can talk you through the next steps that are required for you. Please don’t hesitate to contact us via telephone or email on 0800 61 22 302 or hello@boilerplanuk.com to discuss further details, we’re more than happy to help. You can cancel your plan at any time, however if you have used the cover plan and made a claim then we will seek to recover the cost of the work if you cancel within the year, this is a 12 month contract but if no claim has been made and the cost of the boiler service has been covered by your monthly payments to date then we’re more than happy to help if you wish to cancel early.

Setting up, switching and getting in contact

There’s nothing to worry about if you have cover elsewhere, if you wish to cancel your cover with your existing provider you would need to contact them to find out what their cancellation policy is, however we can take you on board to our cover plan at any time, even if you have cover elsewhere.

Your service contract starts the day you choose to start the plan; we will send you all the information you need once your plan is live.

It only takes minutes to sign up, we will then send an engineer to conduct a survey on your existing boiler, once they’re happy then you’re good to go.

If you have not made a claim then we will allow you to cancel your policy at any time, if you have received a boiler service or made a claim then we would look to recover the cost of the work we have done for you before you can cancel your cover.

All our contracts are 12 months long commencing on the start date of your service contract or if you elect to renew your service contract over the period of 12 months commencing on the renewal date. Your contract will automatically renew unless you tell us differently, so you will have no worries of your cover lapsing and having to pay expensive repair bills. We have got your back!

We have a large workforce of highly trained, gas safe engineers and will always attempt to get out to you at the earliest possible opportunity, this would usually be within 24 hours. During extremely busy times, this might not always be possible, but we will always keep you informed and prioritise you as our cover plan customer.

Yes, absolutely. Landlords will need a Landlord Gas Safety Certificate (CP12) but we will do this for you as part of your landlord cover plan if your system meets our criteria. Your tenants can then just call us directly and we will deal with their issue, saving you time and money.

Our cover plans will protect most types of properties that are homes, as long as you live in it or rent it out to someone else.

Yes, we do.

No, we currently only cover domestic properties.

No, sorry we do not currently offer service plans for mobile homes.

At Boiler Plan, we offer competitive prices compared to other providers and we do not charge any excess unlike most other providers. If you would like to hear more about our great prices, then you can call us and speak to a member of our friendly customer service team on 0800 61 22 302.

Our office opening hours are currently Monday to Friday 8:00 – 19:30 (9:00 – 16:30 on weekends) during the summer and 8:00 – 20:30 (8:00 – 17:30 on weekends) during spring, autumn and winter.

If you would like to check if we cover your area, then you can check online on our instant quote page or you can call us and speak to a member of our friendly customer service team on 0800 61 22 302.

Yes, you can select the date that you would like your cover to start and which type of package it is you want. We will need to pop out and do a system inspection and boiler service before we can take you on cover.

Yes, our call centre is based in the UK, it is based in our head office. You get to speak to our great contact centre team, who are very nice and know their boilers!

Of course! Our customer service team are available 8:00 – 19:30 Monday to Friday and 9:00 – 16:30 on the weekends.

We can service your boiler and take you straight onto cover however we have a 14-day restriction period before you can make a claim. If you have selected a future start date for your cover, then your cover will start from the date you have chosen to sign up.

Yes, we need to pop out and have a look at your system to ensure it is at the required standard for us to take you on our cover plan.

No, we offer an unlimited number of repairs and call outs with all parts and labour included in our Premium Package. There are restrictions on our Essential Package.  Additionally, where possible, we will try to carry out your annual boiler service between March and September each year, however appointment months will vary depending on our workload at the time.

Yes, you are under no obligation to have us replace/repair your boiler/system, we would need to make sure it’s been installed to a high standard if you would still like us to cover it. We would obviously love the opportunity to give you a price for a new boiler installation though!

Excess

No, we are one of the only companies in the UK, not charging an excess, our plans are straight forward and cover you against boiler breakdown without charge!

Engineers

Most of our engineers are employed by Boiler Plan and have been through rigorous training and inductions. During extremely busy times and for certain boiler installations we will call upon the services of our engineer network, all these engineers have been through the same checks and training as our own team members and will be registered Boiler Plan (and Gas Safe Registered) engineers.

Most of our repairs will be carried out by our own guys. We strive to deliver the best service by our network of engineers. We consistently monitor their work to make sure it is up to Boiler Plan standards where either one of our own engineers or a suitable qualified sub-contractor will carry out the work to a high standard for you.

Call-outs & servicing

If you choose our Essential Cover it includes three free call outs during the year on top of the time, we come out to service your boiler then you only pay for parts. If you use up these three call outs, then we will have to start charging. Our Platinum cover has unlimited call outs included.

All our cover plans except our Essential Package offer an unlimited number of call-outs per year with our Essential Package offering 3 call-outs on an annual basis.

We will always try to accommodate you in a time that is convenient for you. If you keep us updated of your availability then we will give a time that best suits you and your engineer will be with you at the allocated time given!

We will offer you a contribution of £750 towards the replacement of a new boiler from Boiler Plan, if you choose to have someone else fit a new boiler for you, then we cannot offer any financial assistance.

All our boiler health checks include the following –

  • Boiler controls checked
  • Gas rate and pressure tests
  • Internal component inspection
  • Safety devices are checked
  • Water and gas pipework checked
  • Electrical inspection
  • Seals visual inspection
  • Identify corrosion or leaks
  • Cleaning boiler parts and combustion chamber

These are all performed by our fully qualified engineers to only the highest standard.

You will have your boiler serviced every year. You don’t necessarily need to have your boiler serviced by us however we will contact you in the weeks leading up to your boiler service to arrange a possible date and time that’s suitable for you. We will ideally strive to have your boiler services in the months between March and September.

Our first boiler services and typically all services afterwards take around 30-40 minutes to complete. (You can add an extra 5 minutes if you make our engineer a cup of tea and give him a biscuit!)

No, you don’t have to be, however if you want to be that’s fine. You can also provide us with the contact details of your tenant who can instead arrange an engineer on your behalf.

Cover my boiler

Possibly, but that is why we carry out a boiler service and system inspection, we have a list of qualifying appliances and if you fit into that, there’s a high chance that we will cover you. We will do the best we can to fix this however if your manufacturer has stopped producing spare parts then it will make more sense to replace it instead.

If we cannot repair your boiler, we will explain the reasons why and then we will cover the first £750 of the cost of replacing your boiler if you have it replaced with Boiler Plan. We cannot offer you the £750 contribution towards a replacement boiler from another company. If a boiler repair cost exceeds £500, we will deem this as beyond economical repair and you will need to replace your boiler.

We cover all the leading UK boiler brands; a full list is available on request.

No, we don’t. Our cover plans do not cover back and dual-purpose boilers, however, we would be happy to offer you a quote for a replacement combi boiler with a 10 year warranty on a low rate finance plan which would probably be a cheaper monthly payment than a cover plan for a back boiler if you can find this anywhere.

No, we don’t. Our cover plan does not cover solid fuel or oil-fuelled boilers.

Yes, we will cover LPG combi-boilers and heat only boilers.

Yes, if it is within our qualifying criteria.

Cover pricing and payments

We use a secure payment system for your monthly or annual payments. All you need to do is complete your direct debit instruction and you’ll receive an email confirmation. We will always let you know before any payment comes out of your account. Your first payment is taken up to 14 days after our selected start date and then on or around the same date monthly thereafter. Alternatively you can pay annually for the entire plan.

No, your price is fixed for the entire duration of your 12 month contract, we will let you know if there is any adjustment to our pricing before you sign up for the following 12 month contract so you have the opportunity to agree or cancel your policy. We will never put a price up without telling you!  

Yes, that’s no problem at all. If you are changing bank details or moving to a joint account/someone else’s account, then you can change your direct debit by calling our customer service team on 0800 61 22 302 or email us at hello@boilerplanuk.com. If you are changing your bank details however then it’s likely that your bank has already done the hard work for you, so there’s nothing to worry about!

When the time of renewal arrives, we’re afraid that we cannot say for sure what the renewal prices will be as these are often in things we can’t control, such as tax rates, material costs and inflation. We plan to do our very best to ensure that our prices are fair and at the best rate for you. If prices ever increase, then we’ll let you know at least a month in advance and will explain why as well.

No, we don’t charge any excess, we believe in proper cover that actually covers you for a boiler failure without any further expense!

Cover making a claim

As soon as possible. Please call our customer service team on 0800 61 22 302 to notify us if you have any problem in your home.

If you would like to make a claim or book an appointment, then you can simply contact our customer service team on 0800 61 22 302 or email us at hello@boilerplanuk.com. If your boiler breaks down or needs a repair that’s covered by your plan, then you can give us a call and we’ll send out an engineer for you. We are in the process of developing software to allow our customers to report a fault online 24 hours per day, this will be available in November 2019.

There is no cap on repairs depending on the plan you have chosen, however if a boiler repair costs is greater than £500, we will deem this as beyond economical repair and a new boiler will be required.

Yes, all the parts we use are brand new, genuine and manufacturer approved.

Other types of cover

No, we don't.

Yes, we could offer an additional policy to cover your gas fire if you have your boiler covered with us.

No, we don’t cover warm air heating systems.

Yes, absolutely, our engineers carry these in their vans.

Yes, absolutely. We can conduct visual checks of your radiators and bleeding your radiators if needed as part of your annual service. We can also replace standard radiators with high efficiency radiators if required.

No, we don't cover any water supply issues.

Refer a friend

After the installation of your new boiler, you'll receive an email from us about the scheme. In the email, you'll be given a link to share with your friends and once they've opened the link and filled out our online form, we'll know exactly who they've been referred by.

After that, all they need to do is get a quote, book a survey & get a boiler installed by us and then you'll both be receive £75 in amazon vouchers. Simple. 

Reputation speaks for itself – we genuinely care about what you think. Being honest, trustworthy and reliable gets us customers.

So, if you've liked the work we've done for your home and boiler, we'd love it if you could refer us to your friends and family - obviously, we don't expect this for free and we'll reward both parties for thinking we're great. It's win-win. 

Once your friend has completed the installation process and we've received a cash payment or direct debit has been set up then we'll send you both £75 in Amazon vouchers.

The more friends you refer, the more vouchers you get. It's really that simple.

The rewards for both you and your friend is £75 in Amazon vouchers.

Once you've referred your friends and they fill out the online form then you've done your part. All you need to do is wait until your friend has their boiler installed by us - as soon as we receive payment for their boiler then we'll send your vouchers over.

Absolutely not, you can send as many referrals as you like for as long as you like. 

After the installation of your new boiler, you'll receive an email from us about the scheme. In the email, you'll be given a link to share with your friends and once they've opened the link and filled out our online form, we'll know exactly who they've been referred by.

Sadly no, you can’t refer friends who have already had a boiler installed by us. You can, however, refer friends who have previously contacted us for a quote, repair or service - we’re more than happy to welcome more into the Boiler Plan family.

I've been referred

The rewards for both you and your friend is £75 in Amazon vouchers.

Once we've installed your new boiler and we've received partial or full payment we'll then send both you and your friend £75 in Amazon vouchers.

Absolutely. After you've had your boiler installed, you'll receive an email from us about the scheme. In the email, you'll be given a link to share with your friends and once they've opened the link and filled out our online form, we'll know exactly who they've been referred by.

You must register with the email you filled out the online form with. If you choose to complete a Boiler installation with an invalid email that isn’t associated with the refer a friend scheme, then neither of you will receive any rewards.

If you believe there has been an error regarding details, then call us on 08006122302 to discuss. 

If at any point during your journey you decide to not want to use Boiler Plan anymore, then you won't be eligible for the referral rewards, but you're perfectly within your right to pull out at any point if you're not comfortable with any process of purchasing a new boiler. 

Don’t hesitate to give us a call on 0800 61 22 302 or get an online quote today

*Representative Example: Based on a Boiler Plan  Erik31HE Combi Boiler and cash price of £1,699 less a deposit of £849.50 = loan amount of £849.50. Repayable by 120 monthly payments of £9.39. Total Charge for credit is £277.13. Total Amount Repayable is £1,976.13 (which includes the deposit of £849.50). A deposit is not mandatory, with no deposit contribution your monthly payments over 120 months would be £18.78. Total charge for credit is £554.26 and the total amount repaid (including interest) is £2,253.26. The interest rate is 5.9% per annum fixed. Subject to status.