What to do in an emergency
If your boiler has broken down, we strongly advise you do not try to fix this yourself. Working on gas boilers without the correct experience & qualification is extremely dangerous and will also invalidate your warranty.
Always seek the help of a qualified Gas Safe engineer.
Call 0800 111 999 if you can smell gas and can’t find an immediate source
This will call the National Grid gas emergency line.
Common boiler issues
Here's our rundown of the most common boiler issues:
- Using more gas than you would expect
- Your pilot light is orange/yellow in colour
- Boiler pressure is too high
- Noises coming from the boiler
If you're suffering from any of these problems, we have a more in-depth guide which details your next steps and quick fixes you can do until a professional can come out and fix it.
Are you having the issue in Winter?
Sometimes when it’s very cold outside, the condensation pipe can freeze up which causes your boiler to shut down as a safety precaution.
We've created an incredibly simple step by step guide on how to fix this issue.
Check your gas supply
If you think you have an issue with your gas supply, you can easily test this theory by turning your oven or other gas appliance on and seeing if it works.
If you're feeling especially sociable you can always ask your neighbour and see if they're having the same problem.
If you still have issues, then you should check your gas stopcock valve. If it’s switched on and you have absolutely no gas coming through, then it sounds like a gas supply problem.
We'd advise you get in contact with your gas supplier and ask if there are any issues in your local area.
Power supply issues
If there is a power issue, your boiler will be unable to ignite - so check that your boiler has been plugged in and turned on.
If you think you have an issue with your power supply you should test your boilers LCD screen or digital display - if it's lit up and you can check/change settings then you know the power is being supplied to the boiler.
If there has been a power cut, then your boiler may have simply reset. Check your boilers LCD screen or digital display to see if your preferred settings are present & correct.
If your boiler had an issue due to the power supply, you can try to fix it by resetting the boiler and leaving it for a few minutes. Your boiler will likely be in the default setting and will need to be set to the correct temperature, time & date.
Do you need an engineer at your household?
If you need one of our engineers at your household then please contact us on 0800 61 22 302
Check water supply
If your boiler still isn't working then you should check your water supply hasn't been turned off - if no water comes from the taps, there may be a temporary supply interruption.
Be sure to check your water stopcock isn't turned off and is allowing water to be supplied to your home. If it's switched on but water still isn't being supplied, we strongly recommend you get in contact with your water provider and find out what's going on.
Check the thermostat
If you haven’t been able to source a fault with your boiler but it's still not working - you can always check your thermostat controller and make sure it's switched on and receiving power. Yes, we know it's obvious, but mistakes happen.
If it’s timer-based, make sure that the clock has been set correctly.
To test if your thermostat is working, increase the room temperature slightly - if your boiler powers up and starts to work then you know your thermostat was to blame.
Still struggling?
If your boiler still isn't working, then your boiler will likely need to be repaired or replaced - just one call to us and one of our talented & qualified Gas Safe engineers will make sure your boiler is up and running again as quickly as possible.