Your Gold Package Care Plan
Helping to keep costly repairs to a minimum with our Gold Package Care Plan, starting from just £10 per month.
Call today 0800 61 22 302
Your Gold Package includes
- Free initial boiler service
- Inhibitor included (if required)
- An Annual Boiler Service
- Free repairs to your flue, controls & gas supply pipe during your Annual Service (if required)
- Includes up to 3 call-outs per year
- Call-out and labour time included
- Additional call-outs will be charged at £100 plus parts at list price
- If we can fix your boiler without the need for any new parts, no fee will be charged for the repair
- Parts are chargeable at list price
- Landlord? We've got you covered
How it works
Choose
You choose the perfect care plan for you and your home.
Approve
Our gas safe experts perform an inspection & service to your system to approve your care plan.
Care
With your plan up and running, we're always one call away if anything goes wrong.
Service
Every plan comes with an annual boiler service, so book your service on a date that's right for you.
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Care plans with 5-star satisfaction
We exist to be completely transparent – no waffle, no confusion.
Landlord services
With every care plan, we offer the below services to landlords at no additional cost.
- Receive a Landlords Gas Safety Inspection on all gas appliances in the home
- We'll issue a Landlords Gas Safety Record (LGSR)
- An inspection of your gas meter, pipework & gas appliances
- Gas Safety Certificate for your gas meter, pipework, boiler & gas appliances
Frequently asked questions
Choosing the right care plan can be confusing, so if you're not sure about anything or have questions that need answering, take a look at our full FAQ section.
If you have a care plan elsewhere but want to switch to us, then you'll need to contact your existing provider and cancel your plan. You should find out what their cancellation policy is prior to this.
It only takes a few minutes to sign up to our care plans. If you haven't had your boiler installed by us, you'll be required to have an inspection by one of our gas safe registered engineers to service your boiler, at this point we'll confirm if your care plan is up and running.
All our contracts last for 12 months from the date they've been accepted.
We'll be in touch when your renewal day gets closer, at this point you can either cancel the plan or we'll automatically renew the care plan you were previously on.
We have a large workforce of highly trained gas safe engineers, who will always offer the earliest possible appointment - this is usually within 24 hours.
During extremely busy times, this might not always be possible, but we will prioritise you and always keep you informed.
Our care plans are for properties that are designed for residential use* that you, or someone else, live in - including any attached garage or conservatory.
*A building with fewer than half of the rooms used for a commercial purpose.
Yes, absolutely. Landlords will need a Landlord Gas Safety Certificate (or CP12) but we will do this for you as part of your landlord cover plan if your system meets our criteria. Your tenants can then just call us directly and we will deal with their issue, saving you time and money.
Yes, when you choose your plan you can select the date you'd like it to begin from.
One of our gas safe registered engineers will need to inspect & service your boiler to accept the care plan.
Your contract officially starts on the day you've chosen as long as one of our engineers have inspected & serviced your boiler and accepted the plan. They'll give you all of the relevant paperwork and we'll send over a confirmation and a renewal date reminder.
Call us on 0800 61 22 302 and let's talk care plans