Your Boiler Plan journey
Answer a few quick questions about your home, we'll then show you the perfect boilers with a breakdown of price for each. You choose the right boiler and pick a preferred survey date and our friendly customer service team will call you up to confirm.
If you're purchasing a combi swap you can buy your boiler online. Paying in full? Then book your installation with a £100 deposit. If you need a finance plan, we’ll run a credit check to find out if you can borrow the funds - this will take around 10 minutes and can be done in the comfort of your own home. You’ll then be able to choose your preferred install date.
We offer 3 different survey options – a home, video or photo survey. All 3 requires a surveyor to check your current central heating system. A surveyor can come to your property for a home survey or can video call you via WhatsApp for a video survey. A photo survey is on offer for online purchases only, where we ask for certain pictures of your system – we’ll email over examples to explain everything we need.
On your chosen install date our Gas Safe Registered engineer will arrive to install your brand-new boiler. On average installations take about a day, but it all depends on the amount of work needed and could take up to 3 days. Our engineers will do a professional job, clean up after themselves and will even show you how to use your boiler to get the most out of it.
After installation we’ll get in touch with your boiler's manufacturer to register your warranty – we’ll even send a letter of confirmation with all relevant details. Post-installation we give you the full VIP treatment and check-in with you to ensure you're happy - if there are any issues we’ll make sure to sort them out as quickly as possible.
We don't just install your boiler and you never hear from us again, no we're with you for the long run. We'll even get in touch to remind you when your annual service is due, so we can guarantee your warranty stays valid - we’ve got you covered.
Why choose us?
We know boilers better than anyone.
We give our customers a choice on what and how they buy. The last thing you want to do is think about a boring white box in the cupboard but when you do, we’re here to give you options.
We’re here for as long as you need us and we'll always check in to see how you’re doing. You’re our No. 1 customer.